Privacy Policy

Introduction

liv18 is committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear terms what data we collect from you, how we use it, who we may share it with, and the rights you hold over your own information.

By registering an account and accessing the liv18 platform — whether you are playing cricket betting, live casino games, slots, or crash games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team at [email protected].

This policy applies to all users of liv18 services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other regions of Bangladesh. All personal data we handle is treated with the highest level of care and is never sold to third parties.

Information We Collect

liv18 collects information that is necessary to provide you with a safe, reliable, and personalized gaming experience. The types of information we collect fall into two broad categories: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact our support team, you may provide us with the following:

• Full name, date of birth, and national ID or passport details (for account verification purposes).
• Contact information including your email address, mobile phone number, and current city or district in Bangladesh.
• Financial details associated with your preferred payment method, such as your bKash mobile number, Nagad account reference, Rocket wallet ID, or Upay account details.
• Any communication you send us via email or support chat, including your transaction queries, bonus questions, or account recovery requests.

Information Collected Automatically

Each time you visit or use the liv18 platform, our systems automatically gather certain technical data to ensure security, performance, and a smooth user experience:

• IP address, device type, operating system, and browser version, used to detect suspicious login activity and prevent unauthorized access.
• Session logs including pages visited, games launched, betting activity, and time spent on the platform — used solely to improve service quality and detect irregular patterns.
• Cookie and tracking data as described in the Cookies section below.

How We Use Your Information

The information we collect from liv18 users is used strictly for the following legitimate purposes. We do not use your data for purposes beyond what is described here without your explicit consent:

• Account creation, verification, and management — including identity checks to ensure all players are aged 21 or above, in compliance with responsible gaming standards.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintaining accurate transaction records.
• Delivering customer support in Bangladesh Standard Time (BST, UTC+6) and resolving account queries, bonus disputes, or technical issues efficiently.
• Preventing fraud, money laundering, underage gambling, and other illegal activities by monitoring account behaviour and transaction patterns.
• Sending you relevant promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.
• Improving our platform features, game selection, and user experience through aggregated, anonymized analytics — no individual player is identifiable in this analysis.

How We Share Your Information

liv18 does not sell, rent, or trade your personal information. We may share limited information with trusted third parties only in the following circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket) strictly to facilitate your deposit and withdrawal transactions. These partners operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Technology and game platform providers (such as Pragmatic Play, Evolution Gaming, and other certified studios) who supply the games you play on liv18. These providers may receive anonymized session data to ensure their games perform correctly on our platform.
• Regulatory or law enforcement authorities, where we are legally required to disclose information — for example, to comply with anti-money laundering obligations or respond to a lawful court order.

In every case where data is shared with a third party, we apply strict contractual safeguards requiring that party to maintain equivalent levels of data protection and to use the information only for the stated purpose.

Cookies and Tracking Technologies

liv18 uses cookies and similar tracking technologies to deliver a faster, more personalized, and more secure experience on our platform. A cookie is a small text file placed on your device when you visit our website.

We use three categories of cookies on the liv18 platform:

• Essential cookies — strictly necessary to operate the site, maintain your login session, and process transactions securely. These cannot be disabled.
• Performance and analytics cookies — anonymized data that helps us understand how players navigate the platform, which games are most popular, and where technical issues arise.
• Preference cookies — store your display settings, language preference, and other optional customisations so you do not need to reconfigure the platform on every visit.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain parts of the liv18 platform from functioning correctly.

Data Retention

liv18 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. For active accounts, we retain personal and transactional data throughout the duration of your account relationship with us.

After an account is closed or becomes permanently inactive, we may retain certain records for a reasonable period as required to comply with anti-fraud, anti-money laundering, or dispute resolution obligations. Once the applicable retention period has expired, data is securely deleted or anonymized.

Data Security

Protecting your personal and financial information is a top priority at liv18. We implement a comprehensive set of technical and organisational security measures, including SSL encryption on all data in transit, secure database storage with access controls, and regular security audits to identify and address potential vulnerabilities.

While we take every reasonable precaution to secure your information, no online system can guarantee absolute security. In the event of a data breach that may affect your rights, liv18 will take prompt action to contain the incident and notify affected users in accordance with applicable requirements.

Your Rights Over Your Personal Data

As a liv18 user, you have meaningful rights over the personal data we hold about you. You may exercise any of the following rights at any time by contacting us at [email protected]:

• Right of Access — request a copy of all personal data we hold about you, including how it is used and with whom it has been shared.
• Right of Rectification — request that we correct any inaccurate or incomplete personal data held about you without delay.
• Right of Erasure — request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any legal retention obligations.
• Right to Object — object to our use of your personal data for direct marketing or profiling, and we will stop using it for that purpose immediately upon receipt of your request.
• Right to Restrict Processing — request that we limit how we use your personal data in certain circumstances, for example while a dispute over accuracy is being resolved.

We will respond to all valid data rights requests within a reasonable timeframe. There is no charge for exercising your rights. If we are unable to fulfill a request due to a conflicting legal obligation, we will explain the reason clearly in our response.

Third-Party Links

The liv18 platform does not include outbound links to third-party websites. Any game content supplied by providers such as Pragmatic Play or Evolution Gamingoperates within the liv18 platform environment and does not redirect you to external sites. We are not responsible for the privacy practices of third-party game studios or payment providers; we encourage you to review their individual privacy policies if you have concerns.

Children's Privacy

liv18 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on liv18, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Age verification checks are a mandatory part of our account registration process. All players must confirm they are 21 or older before their account is approved and activated. liv18 reserves the right to suspend or permanently close any account where there is a reasonable belief that the account holder is under the required age.

Changes to This Privacy Policy

liv18 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the liv18 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way liv18 handles your personal data, our dedicated support team is ready to assist you. We respond to all privacy-related enquiries in Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] — please include your registered username and a brief description of your query so our team can locate your account and respond efficiently.