liv18 Frequently Asked Questions
Everything Bangladeshi players need to know about registering, depositing, betting on cricket, claiming bonuses, and staying safe on liv18.
Welcome to the liv18 FAQ page — your go-to resource for clear, direct answers about our platform. Whether you are new to liv18 or a regular player from Dhaka, Chittagong, or Sylhet, this guide covers everything from opening your account and making your first bKash deposit to understanding wagering requirements and responsible gaming tools.
Account & Registration
How do I create an account on liv18?
Creating a liv18 account takes under three minutes. Visit the liv18 Login page, click the registration option, enter your mobile number, choose a strong password, and confirm you are 21 years of age or older. Once your details are submitted, your account is active immediately. Keep your credentials secure and do not share them with anyone.
What documents do I need to verify my liv18 account?
liv18 uses a standard KYC process to protect players. You will typically need a government-issued photo ID — such as your National Identity Card (NID), passport, or driving licence — and proof of your registered mobile number. Verification usually completes within 24 hours. Completing KYC also unlocks higher withdrawal limits on your account.
I forgot my liv18 password. How can I reset it?
You can reset your liv18 password directly from the login screen. Click the 'Forgot Password' link, enter the mobile number linked to your account, and follow the OTP verification steps sent to that number. Choose a new password that combines upper and lower case letters with numbers for the best security. If you run into trouble, reach out to support at [email protected].
Can I have more than one liv18 account?
No — liv18 strictly allows only one account per player. Duplicate accounts are detected automatically and may lead to the suspension of all associated accounts and forfeiture of any pending balances. If you previously had an account and cannot access it, please contact our support team at [email protected] to resolve the issue rather than opening a new one.
How do I close my liv18 account permanently?
To permanently close your liv18 account, contact our support team at [email protected] with your registered mobile number and a written request for account closure. Before submitting the request, ensure any remaining balance is withdrawn, as funds in a closed account cannot be recovered. Closure requests are processed within 48 hours. If you are closing due to problem gambling concerns, please first review our Responsible Gaming page.
Deposits & Withdrawals
How long does a bKash deposit take on liv18?
bKash deposits on liv18 are processed instantly — funds appear in your account balance within seconds of a successful bKash payment. Simply navigate to the deposit section, select bKash, enter the amount, complete the payment on your bKash app or dial *247#, and your liv18 balance updates in real time. Minimum deposit via bKash is ৳200.
What is the minimum withdrawal amount on liv18?
The minimum withdrawal amount on liv18 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum is ৳1,000. Withdrawals are typically processed within 1-3 business hours during Bangladesh Standard Time (BST, UTC+6) operating hours, though first-time withdrawals after KYC may take up to 24 hours.
Does liv18 charge fees on deposits or withdrawals?
liv18 does not charge its own processing fees on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction fees according to their own tariffs. For bank transfers, your bank's standard transfer charges apply. Always check your payment provider's current fee schedule before transacting.
Can I deposit on liv18 using Nagad or Rocket?
Yes — liv18 accepts deposits via Nagad and Rocket in addition to bKash. Both methods offer instant crediting to your account. Nagad users can pay directly from the Nagad app; Rocket users can use the Dutch-Bangla Bank Rocket mobile app or dial *322#. If you prefer internet banking, BRAC Bank, City Bank, Islami Bank, and Sonali Bank transfers are also supported on liv18.
Why is my liv18 withdrawal taking longer than expected?
Most liv18 withdrawals complete within a few hours, but delays can occur for a few reasons: your KYC verification may still be pending, the withdrawal amount may be subject to a bonus wagering requirement that has not yet been met, or there may be a high volume of requests during peak hours. If your withdrawal has not arrived within 24 hours, contact support at [email protected] with your transaction reference number.
Games & Gameplay
What cricket betting markets are available on liv18?
liv18 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, top bowlers, total run ranges, over-by-over spreads, and live in-play markets during an ongoing match. Live cricket betting updates in real time, so your odds reflect current match situations.
Are the slot games on liv18 fair and certified?
Yes — all slot games on liv18 use certified Random Number Generator (RNG) technology, which means every spin outcome is entirely random and cannot be predicted or manipulated. Games from providers like Pragmatic Play, NetEnt, and Microgaming are independently audited for RTP (Return to Player) accuracy. The RTP percentage for each game is typically displayed in the game's information panel.
Can I play live casino games on liv18 from my phone?
Absolutely — liv18 is built mobile-first, so the entire live casino experience works smoothly on Android and iOS browsers without needing to download any app. Live casino games including Baccarat, Roulette, and game-show style titles from Evolution Gaming and Ezugi stream directly to your device. A stable 4G or Wi-Fi connection is recommended for uninterrupted live-dealer video.
What is the minimum bet for cricket matches on liv18?
The minimum bet for cricket matches on liv18 starts from ৳20 per selection, making it accessible for players across Bangladesh regardless of their budget. Maximum bet limits vary by market and match — high-profile matches like ICC T20 World Cup finals may carry higher maximum limits than domestic BPL fixtures. Check the specific bet slip for the current min and max for each market.
Does liv18 offer crash games like Aviator?
Yes — liv18 features crash-style games including Aviator by Spribe and similar fast-paced titles. In crash games, a multiplier rises from 1x and you must cash out before the round ends. The longer you wait, the higher the potential multiplier — but the game can end at any moment. These games use certified provably fair algorithms and are available directly in your mobile browser.
Bonuses & Promotions
What welcome bonus does liv18 offer to new players?
liv18 offers a welcome bonus for newly registered players on their first qualifying deposit. The bonus amount and percentage match are displayed on the promotions page and may vary based on ongoing campaigns. Typically, a welcome bonus on liv18 requires a minimum first deposit of ৳500 and comes with a wagering requirement that must be completed before the bonus funds can be withdrawn.
What is a wagering requirement and how does it work on liv18?
A wagering requirement (also called rollover) means you must bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in eligible bets. On liv18, the specific rollover for each promotion is clearly stated in the promotion's terms — always read them before claiming.
Do free spins expire on liv18?
Yes — free spins awarded on liv18 come with an expiry period, usually 7 days from the date of issue. Any unused free spins after this period are automatically removed from your account. Winnings generated from free spins are credited as bonus funds and are subject to their own wagering requirement. Check the specific promotion terms to confirm the exact expiry and wagering conditions for any free spin offer.
Does liv18 have a VIP or loyalty programme?
liv18 rewards loyal players through its tiered VIP programme, where consistent play earns you points that unlock higher withdrawal limits, priority customer support, personalised bonuses, and exclusive promotions during major events like BPL season, Eid, or Pohela Boishakh. VIP tier details and eligibility conditions are available on the promotions section of the site. Regular players are automatically considered for tier upgrades.
Safety & Responsible Gaming
Is liv18 safe to use in Bangladesh?
liv18 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are secured using industry-standard encryption protocols. We do not share your data with unauthorised third parties. Players are encouraged to use strong, unique passwords and enable any available two-factor security options on their account.
What is the minimum age to play on liv18?
You must be 21 years of age or older to register and play on liv18. This is a strict platform requirement with no exceptions. During KYC verification, we confirm your date of birth using government-issued identification. Any account found to belong to a player under 21 will be permanently closed and any associated funds will be forfeited. We take our responsibility to prevent underage gambling seriously.
How do I set deposit limits on my liv18 account?
liv18 provides responsible gaming tools that let you set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be raised for 24 hours — this cooling-off period is by design to prevent impulsive decisions. Reducing a limit takes effect right away. If you cannot find these settings, contact support at [email protected] for assistance.
Can I self-exclude from liv18 if gambling becomes a problem?
Yes — self-exclusion is available on liv18 and we take these requests seriously. You can request a temporary time-out (24 hours to 30 days) or a long-term self-exclusion (up to 12 months or permanently) by contacting support at [email protected]. During a self-exclusion period, your account is locked and no deposits can be made. We strongly encourage any player who feels gambling is affecting their wellbeing to use this tool without hesitation.
Where can I get help if gambling is affecting my life in Bangladesh?
If you feel that gambling is negatively impacting your finances, relationships, or mental health, please reach out for help immediately. Contact the liv18 support team at [email protected] to activate self-exclusion or deposit limits. You can also speak to a trusted person in your family or community, or seek guidance from a qualified counsellor or mental health professional in your city — whether in Dhaka, Chittagong, Rajshahi, or elsewhere in Bangladesh. Your wellbeing always comes first.
Why Players Choose liv18
Still Have Questions?
Our support team is available around the clock in Bangladesh Standard Time. Reach us at [email protected] or explore the platform — thousands of Bangladeshi players trust liv18 every day.